Refund & Cancelation Policy

Refund & Cancellation Policy

At Airviajeras, we strive to provide our customers with flexible and fair refund and cancellation policies. Please carefully review our policy to understand the terms under which refunds and cancellations are processed.

1. Flight Cancellations

• Voluntary Cancellations: If you choose to cancel your flight, cancellation fees may apply based on the airline’s policy. Refunds will be processed within 7-10 business days after the deduction of applicable fees.
• Involuntary Cancellations: In case the airline cancels the flight, full refunds will be provided as per the airline's refund policy, and the amount will be credited to your original payment method within 7-14 business days.

2. Changes to Booking

Any changes to your booking, including date changes, seat selection, or itinerary adjustments, may incur additional charges based on the airline's policy. Please review the airline's terms and conditions for further details.

3. Refund Policy

• Refunds are processed based on the original mode of payment.
• Non-refundable Tickets: Some tickets are non-refundable, and in such cases, only airport taxes (if applicable) will be refunded.
• Refund processing times may vary depending on the airline and payment provider.

4. No-show Policy

If you fail to show up for your flight, no refund will be provided unless the fare rules state otherwise.

5. Refund Process

To initiate a refund, please contact our support team at [email protected] with your booking details. Refunds will be processed to the original payment method.

6. Contact Us

If you have any questions regarding the refund and cancellation policy, please contact our support team at [email protected] or call us at +1 302 6432 779.